Support Ticket System

Have a technical question? Did you know about our Ticket System?

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What is a support ticket system?

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Our AFNTS support ticket system is a tool that organizes user concerns or questions throughout our organization. We promote this tool so that we can create a documented trail for each incident or request.  As the request comes through, a record is created and an AFNTS representative is assigned to the record, that representative will update the notes and reply directly to the user who opened the ticket.  

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Mi’kmaw Kina'matnewey encourages users to use the Support Ticket System when technical or network-related issues arise. 

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Examples of technical areas that we oversee:

• iPad and macOS applications and licensing
• iPad and macOS desktop support
• Wi-Fi related concerns
• Network and connectivity issues or notices
• Various technical consultations

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support@kinu.ca 

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